Excellence Carpet & Upholstery Cleaning – Frequently Asked Questions (FAQ)
Most jobs will last from as little as an hour to 2 hours. On average most jobs take about 1.5 hours. Occasionally on a large 2 story house with carpet in most rooms will take about 3 to 4 hours.
We use truck mounted hot water extraction cleaning system or steam cleaning. In addition to that we use the Rotovac 360i Rotary Extraction tool. Most other carpet cleaning companies use a manual wand to clean carpets. The Rotovac 360i cleans better because it hits all side of the carpet fibers, not just forward and back like on a manual wand does.
We use Axiom detergent and pre-spray. Axiom is a line of green cleaners that meets or exceeds the EPA’s Designed for the Environment program. They are biodegradable, phosphate-free, butyl-free, and VOC-compliant. It utilizes the latest in polymer technology and provides maximum cleaning performance
This depends on the room. Bedrooms we typically go around the furniture. In other areas like the family room and living room we will move sofas, love seats and chairs. With those areas we typically ask the client to move out small things like coffee table and end tables so that give us room to move those pieces around. We will not move things like cabinets, entertainment centers, etc.
If you’re some who doesn’t want to move furniture at all and rather have someone else do it, we offer furniture moving with our “Ultimate Platinum” and “Gold ‘Healthy Home’ V.I.P Maintenance Plan”. We move the small stuff and clear as much as we can from the floor.
Yes, but nothing that smells perfumed. Axiom has a light fresh scent like on a spring morning.