Frequently Asked Questions
How long does it take for the carpet to dry?
Drying times vary depending on temperature, humidity, and carpet type. On warm days, carpets can dry in as little as 4 hours. On average days, expect around 6–8 hours. On colder days, it may take up to 24 hours. Most moisture evaporates within the first 3–4 hours, with some areas remaining slightly damp longer.
During colder months, keep your indoor temperature at least 70°F to speed up drying and avoid musty odors. Crack open two windows slightly to allow moisture to escape and promote airflow.
Carpet pile and density also play a role—low-pile commercial carpet dries faster, while plush, dense carpet takes longer.
How long does it take for upholstery to dry?
Most synthetic fabrics (like polyester or microfiber) dry within 3–4 hours. Natural fibers like cotton or wool can take up to 12 hours, as they absorb more moisture.
How long will the cleaning job take?
Most jobs take between 1 to 2 hours. A typical whole-house job takes around 1.5 hours. Larger homes or two-story properties with carpet in multiple rooms may take 3–4 hours.
What method do you use?
We use a truck-mounted hot water extraction system (commonly known as steam cleaning) paired with our Rotovac 360i rotary extraction tool. Unlike traditional wands, the Rotovac cleans all sides of the carpet fibers for deeper, more even results.
What cleaning products do you use?
We use Axiom detergent and pre-spray, a green-certified product line that meets or exceeds the EPA’s Designed for the Environment (DfE) program. Axiom is biodegradable, phosphate-free, butyl-free, VOC-compliant, and utilizes advanced polymer technology for excellent cleaning performance.
Do you move furniture?
It depends on the room and service level. In bedrooms, we typically clean around larger furniture. In common areas like living rooms, we’ll move sofas, loveseats, and chairs. We ask clients to move smaller items like coffee tables and lamps ahead of time to make the process smoother.
For clients who prefer full-service moving, our Ultimate Platinum and Gold “Healthy Home” VIP Maintenance Plans include light furniture moving—we’ll shift small items and clear as much of the floor as possible.
Do your cleaning products have any scent?
Yes, Axiom has a mild, fresh scent—similar to a clean spring morning. If you prefer a fragrance-free experience, we offer scent-free detergents and pre-sprays by request for a small additional cost.
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